PRESS RELEASE

VENDOR GUARANTEES: Catricala’ ANNOUNCES LAUNCH OF TRANSPARENCY OPERATION. FURTHER CHECKS SCHEDULED FOR SEPTEMBER

Important commitments by the five major chains. Other outlets to come under surveillance


"The operation regarding vendor guarantees will be extended from September to other sales outlets." This statement by Antitrust Authority president Antonio Catricalà comes in the wake of the commitments pledged to the Antitrust Authority by the five major consumer electronics chains. "This is an important step forward for consumers that finally recognises their rights and in particular sets out precise time limits for the repair or replacement of defective goods directly at the sales outlet. From September we will extend checks to other stores and monitor that the five chains honour their commitments. We invite consumers who are refused product repair warranties by vendors to call the Authority on freephone 800166661.”



Rome, 09 August, 2010