The company, active in the production and sale of high-end cosmetic products, released unclear information regarding the effectiveness and recommended precautions of certain sun care products

The Italian Competition Authority has ordered Shiseido Italy S.p.A. to pay a 400 thousand euro sanction for an unfair commercial practice in breach of articles 20 and 22 of the Consumer Code. As a matter of fact, through its website and social media channels, the company promoted a less-than-transparent advertising campaign regarding the features of its SyncroShield technology, used in its Expert sun Protector sun care line. This technology, which Shiseido defined as “revolutionary”, allegedly allows water, heat and sweat to strengthen the UV protective veil of these products. This led consumers to believe that the Expert sun Protector products ensure better and longer-lasting sun protection and that they do not need to be re-applied during sun exposure.

According to the Authority, the emphasis on the claims that “the revolutionary Shiseido technology allows water, heat and sweat to strengthen the UV protective veil” and that “the protective veil is strengthened by heat and water” may mislead consumers as to the true effectiveness and prolonged action of the “Expert sun Protector” sun care line and the unique protection offered by this technology. Furthermore, these claims contradict the recommended precautions contained in Shiseido’s instructions included in its packaging leaflet. The latter clearly state that, to maintain an adequate level of protection, the product must be re-applied frequently, especially after perspiring, swimming or towelling.

Rome, 20 March 2025

The investigation focuses on the methods adopted by the company to inform its users about the renewal of economic supply conditions. The Authority received many complaints from consumers between May and September 2024

The Italian Competition Authority has launched an investigation into Eni Plenitude S.p.A. Società Benefit over a suspected unfair commercial practice. The proceedings concern the methods adopted by the company to inform customers about the renewal of economic supply conditions and its failure to implement measures to handle undelivered communications.

Between May and September 2024 many consumers complained to the Authority, stating that their electricity and gas supply contracts were renewed with revised economic conditions without any prior notice from the company. As a matter of fact, it appears that Eni Plenitude renewed its economic supply conditions despite a significant number of undelivered communications, thus denying users their right of withdrawal.

An inspection at the premises of Eni Plenitude and its holding company Eni S.p.A. was carried out yesterday by the Authority’s officials, assisted by the Special Antitrust Unit of the Italian Financial Police (Guardia di Finanza).

Rome, 14 March 2025

The transaction, involving the two largest natural gas distributors in Italy, was likely to harm competition. Following the Authority’s investigation, Italgas will need to comply with a number of important divestiture and behavioural measures.

The Italian Competition Authority has authorised the acquisition of 2i Rete Gas Spa by Italgas Spa subject to conditions. The transaction, involving the two largest natural gas distributors in Italy, may well have led to competitive concerns with respect to future area-based tenders for the identification of gas distribution concession holders in 65 Italian minimum territorial areas (so-called ATEMs).

Following a complex investigation, which saw the participation of numerous market players and industry associations, the Authority authorised the transaction subject to compliance with divestiture and behavioural measures.

In particular, in 31 ATEMs, Italgas is required to divest a share of at least 20% of the gas redelivery points it manages based on existing concessions. In other 4 ATEMs, it will need to sell a share equivalent to that acquired. Such transfers, which must follow specific procedures and the timeline set forth in the final decision, will be made under the supervision of a monitoring trustee approved by the Authority.

Moreover, with respect to all 65 ATEMs under investigation, the company will need to adopt behavioural remedies (financial, contractual, technical and informational measures) aimed at incentivising tender participation, by ensuring other players are in a position to compete effectively against Italgas during tender procedures.

Rome, 11 March 2025

The proceedings concerns the alleged failure to comply with the targets concerning the frequency and quality of services for 2021-2023.

The Italian Competition Authority has launched an investigation against Atac S.p.A. over a suspected unfair commercial practice. The investigation concerns the frequency and quality of services offered in the 2021-2023 period compared to what was established in the service contract with the Municipality of Rome and presented to consumers also through the Public Transport Service Quality Charter. Specifically, Atac seems to have repeatedly fallen short of its targets regarding the regularity of surface and metro transport services, security checkpoints in metro stations, the functioning of elevators, stairlifts, and escalators/moving walkways, as well as metro station lighting.

Faced with these seemingly unfulfilled targets, Atac does not appear to have taken adequate corrective measures to address its repeated shortcomings, nor has it adjusted and/or partially reimbursed fares to mitigate potential disruptions experienced by consumers. An inspection at the premises of the company Atac S.p.A. was carried out yesterday by the Authority’s officials, with the support of the Special Antitrust Unit of the Italian Financial Police (Guardia di Finanza).

Rome, 25 February 2025

The investigations focus on the information provided to consumers regarding EV driving range, battery capacity degradation and limitations on standard battery warranties.

The Italian Competition Authority has launched four investigations into BYD Industria Italia s.r.l., Stellantis Europe S.p.A., Tesla Italy s.r.l. and Volkswagen Group Italia S.p.A. over suspected unfair commercial practices. The investigations look into the information provided to consumers on EV driving range, battery capacity degradation and limitations on standard battery warranties, potentially in breach of the Consumer Code.

In particular, the companies’ websites appear to have displayed generic – and at times contradictory – information regarding the driving range of their marketed electric vehicles, without clarifying which factors impact the advertised maximum range and the extent to which they affect the actual range.

Moreover, it seems that the companies’ websites failed to provide consumers with clear and complete information on battery capacity degradation resulting from normal vehicle use, and on the terms/limitations applied to the standard battery warranty.

An inspection at the premises of the companies BYD Industria Italia s.r.l., Stellantis Europe S.p.A., Tesla Italy s.r.l. and Volkswagen Group Italia S.p.A. was carried out yesterday by the Authority’s officials, assisted by the Special Antitrust Unit of the Italian Financial Police (Guardia di Finanza).

Rome, 21 February 2025

The Federation no longer allows football clubs to impose apprenticeship contracts on young professional football players without their express consent.

The Italian Competition Authority has successfully exerted its moral suasion on the Italian Football Federation (FIGC). With Official Communication no. 233/A of 31 May 2024, FIGC changed its Internal Organization Rules (NOIF) by bringing back a rule extending the term of contracts with young professional footballers beyond two years. Specifically, in addition to the two-year commitment period provided by applicable legislation, the communication allowed football clubs to enter into apprenticeship contracts lasting up to three years with their registered players without consulting them.

Following the remarks made by the Authority during a number of hearings with Professional Leagues, the Italian Football Club and FIGC, the latter agreed to change these rules. The new NOIF version was approved by the Federal Council on 30 January 2025 with Official Communication 159/A. It ensures that apprenticeship contracts with football clubs require the express consent of young professional footballers. Players who do not agree to the longer contract period are free to pursue their football careers elsewhere following the expiry of the two-year term provided by applicable legislation. The new provision will come into force on 1 July 2025; from then on, football clubs will no longer have the authority to unilaterally enforce the previous contract.

Rome, 14 February 2025

According to the Authority, the company failed to properly display prices and discounts advertised in its TV, radio, social media and internet promotional campaigns

The Italian Competition Authority has launched an investigation against Poltronesofà S.p.A. over a suspected unfair commercial practice. As a matter of fact, in its TV, radio, social media and internet promotional campaigns the company appears to have failed to properly display its advertised prices and discounts. In particular, in its recurring marketing campaigns, Poltronesofà is believed to have emphasised the existence and convenience of price reductions and discount rates – subject to time constraints (e.g. with the slogan “ending Sunday”) – calculated on the basis of much higher strike-out prices which are essentially never, or hardly ever, applied by the company. It therefore seems that Poltronesofà induced consumers to buy discounted sofas and make a purchasing decision they would not have otherwise made.

An inspection at Poltonesofà’s premises was carried out yesterday by the Authority’s officials, assisted by the Special Antitrust Unit of the Italian Financial Police (Guardia di Finanza).

Rome, 7 February 2025

The group, active in the logistics, transport and parcel delivery sector, implemented an environmental sustainability program in breach of rules protecting consumers and micro-enterprises.

The Italian Competition Authority has ordered General Logistics Systems B.V., parent company of the GLS Group in Europe, General Logistics Systems Italy S.p.A. and General Logistics Systems Enterprise S.r.l. to jointly pay an €8 million fine. The Authority found that the “Climate Protect” environmental sustainability initiative – which boosted the well-known group’s green image – was organised, funded and promoted in a non-transparent manner, and lacked the rigour and diligence demanded from highly polluting sectors such as logistics, transport and parcel delivery.

Growing awareness of environmental issues is increasingly influencing consumer purchasing decisions and the reputation of companies relative to their competitors. Against this backdrop, the environmental statements made by the three companies on the General Logistics Systems Italy S.p.A. website – within the framework of the environmental sustainability program created by General Logistics Systems B.V. – were found to be ambiguous and/or not sufficiently clear, specific, accurate, clear-cut and verifiable. Furthermore, subscribers to the General Logistics Systems Enterprise services were forced to join the “Climate Protect” program and pay for an unwanted carbon offset certificate with respect to their deliveries. The amount of this contribution was determined without verifying the costs actually incurred by them for the program. While top clients were exempted from paying the contribution, all other customers were led to believe that the GLS companies themselves would be contributing significantly to the program’s funding.

The investigation revealed that subscribed customers and GLS Italy’s logistics partners were made to bear all the costs connected to the “Climate Protect” program. In addition, it found that the GLS Group companies cashed in more than what they paid to implement the program. Moreover, their communications to subscribed customers and partner companies, as well as the carbon offset certificates issued to customers and enterprises for their deliveries were found to be misleading, ambiguous and/or false.

The Authority has therefore established that these conducts amount to an unfair commercial practice in breach of Articles 20, 21, 22 and 26, letter f) of the Consumer Code.

Rome, 4 February 2025

The goal is to strengthen existing cooperation, as well as prevent and counter corruption in the Public Administration and promote the proper functioning of the market more effectively.

The Chairman of the Italian Competition Authority, Roberto Rustichelli, and Milan’s Public Prosecutor, Marcello Viola, have signed a new memorandum of understanding.

The memorandum renews and reinforces the previous one signed in 2018, with the aim of strengthening existing cooperation, as well as preventing and countering corruption in the Public Administration and promoting the proper functioning of the market more effectively.

To this end, the memorandum provides an operational framework for the parties to exchange information regarding investigations, as well as criminal and administrative proceedings, within their respective areas of responsibility.

Specifically, the Authority will promptly send the Public Prosecutor’s Office any information and documents requested by the latter in the course of investigations and whenever the Authority’s enforcement activities bring to light criminal conducts.

The Public Prosecutor will send the Authority all unrestricted investigation documents pertaining to criminal offences affecting the proper functioning of the market and having a significant impact on consumers’ economic interests, or those which are useful in the application of rules on legality rating.

Cooperation is particularly important when it comes to the Authority’s new power to conduct inspections on premises, land and means of transport other than corporate ones, including the homes of managers, directors and members of staff. For the first time, the memorandum outlines the procedure through which the Authority can obtain the prior authorisation from the Public Prosecutor’s Office when inspections concern companies under the latter’s territorial jurisdiction.

The memorandum will remain in force for five years and is tacitly renewable. Its implementation will be monitored on an annual basis.

Rome, 30 January 2025