AGCM

Today the Antitrust Authority has opened an investigation on the Irish air carrier Ryanair for alleged unfair commercial practices violating the Consumer Code.

In particular, according to the Antitrust Authority, the numerous flight cancellations that have already occurred or that will take place in the coming weeks, as reported in the press, could constitute a breach of the duty of diligence set out in art. 20 of the Consumer Code, to the extent that they have been caused by foreseeable organizational and management problems, and not by random and exogenous circumstances outside of Ryanair’s control, ultimately leading to substantial inconvenience to consumers who had long planned their traveling schedules and thus booked and paid for their plane tickets.

In addition, the Antitrust Authority will also investigate the way in which Ryanair has informed passengers of the cancellation of their flight and suggested them the alternative solutions (reimbursement or change of the ticket), since consumers might have been misled about the existence, and therefore the exercise, of their right to financial compensation granted by Regulation EC 261/04 precisely in the event of flight cancellations.

Rome, 20 September 2017