PS12578 - Italian Competition Authority: the comparison platform Supermoney fined EUR 1 million 480 thousand for unfair commercial practice


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The company, which carries out price comparisons of offers including those for electricity and gas supply services, has spread claims without any information on how to obtain the advertised savings. Moreover, it failed to specify that its intermediation activity was remunerated, nor did it define a classification of the commercial offers specifying the criteria used

The Italian Competition Authority has imposed a fine of EUR 1,480,000 on Supermoney S.p.A. for unfair commercial practice. The company owns the namesake website, through which it performs price comparisons of offers relating, among other things, to electricity and gas supply services.

Its investigation allowed the Authority to ascertain that Supermoney spread claims without any information on how to obtain the advertised savings and defined a classification of commercial offers without specifying the criteria used. Moreover, the company did not specify that the activity, carried out through the comparison site in favour of its partners in order to enter into electricity and gas intermediation contracts, was remunerated.

Following the Authority's investigation, Supermoney put an end to its misconduct by adopting numerous measures to increase information transparency regarding the criteria for classifying offers and clarifying that the company carries out commercial intermediation activities in favour of some operators in the sector.

The transparency of the information provided to consumers with reference to electricity and gas offers, including through comparison tools like Supermoney, assumes significant importance - during this particular phase of transition from the protected market to the liberalised market - in order to guarantee an informed choice.

Rome, 28 February 2024