The company did not meet delivery deadlines and consumers received flowers different to those they ordered and paid, in terms of quality and bouquet type. It also failed to provide clear information on delivery costs.

The Italian Competition Authority has imposed a 400.000 euro sanction on Interflora Italia S.p.A. for an unfair commercial practice in breach of Articles 20, 21 and 22 of the Consumer Code.

In particular, the Authority found that Interflora Italia failed to meet its same-day or other delivery deadlines as promised, and it delivered flowers different to those selected and paid online by consumers, in terms of quality and bouquet type.

Moreover, the company’s online sales service did not provide clear and easily accessible information regarding its flower delivery costs.

Rome, 29 January 2025