The company promoted its annual “Wizz All You Can Fly” subscription without providing adequate and timely information on the limitations of the offer. The unfair nature of certain terms contained in the original version of the general terms and conditions has also been established.

The Italian Competition Authority has imposed a 500,000 euro fine on low-cost airline Wizz Air Hungary Ltd after finding that it breached the provisions of the Consumer Code on unfair commercial practices and unfair contract terms. The Authority’s investigation focused on the annual “Wizz All You Can Fly” subscription service, which enables subscribers to fly at a fixed fare on all international routes operated by the airline, for a price of 599.00 euro (499.00 euro during the early stage of the promotion).

In particular, the Authority established that Wizz Air’s promotional campaigns presented the service as an unlimited subscription, failing however to provide adequate and timely information on the limitations placed on its use. As a result, the pre-contractual information given to consumers on the features of the subscription was incomplete and ambiguous, especially with regard to the booking windows for individual flights, the number and type of seats available to subscribers on each flight, and further limitations on the use of the service.

The Authority also found a number of terms in the original version of the general terms and conditions to be unfair. These allowed Wizz Air to change the terms and conditions of the service or to discontinue it altogether, without providing valid reasons or adequate safeguards for consumers. In addition to hindering the right to a pro rata refund, the terms in question restricted the right of withdrawal in the event of suspension or termination of the service, including where the airport concerned was the one designated by the consumer as their preferred hub. The unfair terms resulted in a significant imbalance in the rights and obligations of subscribers.

The Authority has ordered that an excerpt of its final decision be published on Wizz Air’s website.

Rome, 14 November 2025

Text of the decision