The company, which sells parapharmaceuticals and over-the-counter medicines online through the farmae.it and amicafarmacia.com websites, published misleading claims about product availability and delivery times, made partial or late deliveries, and delayed refunds following withdrawals or order cancellations

The Italian Competition Authority has imposed a 2 million euro fine on Talea Group S.p.A., active in the online sale of parapharmaceuticals and over-the-counter medicines. At least since November 2023, the company has engaged in an unfair commercial practice in breach of the Consumer Code, consisting in the publication of misleading claims regarding the availability and delivery times of its online products.

The Authority’s investigation also found that Talea Group made partial or late deliveries, delayed refunds following withdrawals or unilateral order cancellations, and failed to offer adequate after-sales customer support.

While noting some positive steps taken by the company during the investigation, the Authority has required Talea Group S.p.A. to inform it of the measures put in place to bring these practices to an end within sixty days of being notified the decision.

Rome, 1 December 2025

Text of the decision