PS12898 - Italian Competition Authority: Prenotazioni24 fined 500,000 euro for unfair commercial practices
PRESS RELEASE
The company, active in the promotion and resale of maritime transport tickets in the Mediterranean, failed to provide important and timely information regarding its role as an “intermediary” and the specific features of its services
The Italian Competition Authority has closed its investigation opened in April 2025 into Prenotazioni24 s.r.l., imposing a 500,000 euro fine on the company for engaging in unfair commercial practices.
The Authority found that the company uses websites whose names and graphic layout closely resemble those of the main ferry companies for which Prenotazioni24 acts as a reseller. It also presents the www.traghetti.it website as a comparison platform and does not adequately disclose – at the first point of contact – its direct connection with the company. As a result, ticket purchases are subject to specific sales conditions, including the application of service fees. Lastly, Prenotazioni24 fails to provide clear information regarding the overall presentation of prices and offers on the www.traghettilines.it website.
Presenting misleading information and/or omitting important and timely information regarding the identity of the service provider and the total cost of travel tickets constitute an unfair commercial practice in breach of Articles 20, 21 and 22 of the Consumer Code.
Rome, 1 December 2025