The proceedings concerns the alleged failure to comply with the targets concerning the frequency and quality of services for 2021-2023.

The Italian Competition Authority has launched an investigation against Atac S.p.A. over a suspected unfair commercial practice. The investigation concerns the frequency and quality of services offered in the 2021-2023 period compared to what was established in the service contract with the Municipality of Rome and presented to consumers also through the Public Transport Service Quality Charter. Specifically, Atac seems to have repeatedly fallen short of its targets regarding the regularity of surface and metro transport services, security checkpoints in metro stations, the functioning of elevators, stairlifts, and escalators/moving walkways, as well as metro station lighting.

Faced with these seemingly unfulfilled targets, Atac does not appear to have taken adequate corrective measures to address its repeated shortcomings, nor has it adjusted and/or partially reimbursed fares to mitigate potential disruptions experienced by consumers. An inspection at the premises of the company Atac S.p.A. was carried out yesterday by the Authority’s officials, with the support of the Special Antitrust Unit of the Italian Financial Police (Guardia di Finanza).

Rome, 25 February 2025