The Authority invited the Italian Tennis and Padel Federation (FITP) to take steps so that consumers wishing to buy tickets for the ongoing tournament are clearly informed from the outset about the mandatory service fees added to the base ticket price.

The Italian Competition Authority has exerted its moral suasion on the Italian Tennis and Padel Federation, urging it to provide consumers – from the very beginning of the purchasing process – with clear and adequate information about the additional fees applied to ticket purchases for the 2025 Italian Open (also known as Internazionali BNL d’Italia). The tickets for the tournament, organised and managed by the Federation, are available for purchase on the event’s website www.internazionalibnlditalia.com.

The lack of immediate access to this information could have amounted to a violation of articles 20, 21 e 22 of the Consumer Code, as it could have limited consumers’ freedom of choice or behaviour, and misled them into believing the price was lower than the final amount charged at checkout.

Following the moral suasion, the Federation updated the section of the website dedicated to ticket sales for the 2025 Italian Open event, so that as soon as ticket prices appear, consumers are clearly informed of a service fee, ranging from 1.50 euros to 7% of the ticket price. Similar changes were applied to other websites for events managed by the Federation.

Moreover, FITP has agreed to update all event websites it manages by the end of June, to ensure that the exact amount of the service fee for each ticket type is clearly visible from the very start of the purchase process.

Rome, 8 May 2025