Authority concerned that the companies may have provided misleading information about their ethical commitments and social responsibility towards riders

The Italian Competition Authority has launched an investigation into several companies of the Glovo group (Glovoapp23 S.A., Foodinho S.r.l. and Glovo Infrastructure Services Italy S.r.l.) and a separate investigation into Deliveroo Italy S.r.l. over possible unlawful conducts in the provision of home food delivery services.

In their communications addressed to consumers (e.g. in their codes of ethics and in the “About us” sections of their websites), the companies appear to have promoted a corporate image centred on compliance with ethical and social responsibility standards which may not have reflected their actual practices. This concerned, in particular, working conditions and legal compliance in the management of riders, also with respect to the operating model and algorithm used by the two companies.

 Inspections at the premises of Foodinho S.r.l., Glovo Infrastructure Services Italy S.r.l. and Deliveroo Italy S.r.l. were carried out yesterday by the Authority’s officials, assisted by the Special Antitrust Unit of the Italian Financial Police (Guardia di Finanza).

Rome, 6 May 2026